Terms & Conditions

1. How the Service Works

Grab Talent is a booking platform that connects people seeking performers ("Seekers") with performers ("Talent", e.g. DJs, musicians, dancers, entertainers). We provide the platform, booking tools, scheduling, messaging, and payment handling. We are not a party to the agreement formed between a Seeker and Talent when a booking is made — that agreement is between those two parties, and each party is responsible for honouring it.

2. Your Account

• You are responsible for keeping your login details secure and for all activity under your account.
• You must provide accurate and complete information when registering and creating a profile.
• You may use the Service as a Seeker, as Talent, or both.
• You may not use the Service on behalf of anyone else without their consent, or create accounts for people under 18.

3. For Talent

• Bookings: only accept bookings you can genuinely perform. Once you accept a booking, you are expected to attend and perform as agreed.
• Cancellations and the three-strike policy: late cancellations or no-shows are taken seriously. Each late cancellation or no-show counts as a strike; three strikes result in suspension of your talent profile and removal from the platform.
• Availability: keep your availability calendar up to date so Seekers book dates you can actually attend.
• Professionalism: arrive on time, perform professionally, and communicate promptly through the app.
• Verification: if you choose to become verified, you agree that we may review the ID document and selfie you upload for identity-checking purposes only.
• Licences, insurance, and compliance: you are solely responsible for holding any licences, certifications, or insurance your act requires — for example, public liability insurance (which many venues require), and specialist certification for pyrotechnics or similar acts. You are also responsible for any performance or venue-related licences that apply to your performances.
• Venue requirements: comply with all venue rules, health and safety requirements, and the instructions of venue staff at every event.

4. For Seekers

• Accurate event details: provide truthful event information, venue details, and timing so Talent can decide whether to accept your booking.
• Payment: payment is collected through the Service when a booking is confirmed and held until the performance has taken place, at which point it is released to Talent (minus the platform commission).
• Cancellations: if you cancel a confirmed booking, our refund policy in the app applies.
• Event licences: you are responsible for any licences that apply to your event, including any music or entertainment licence the venue or event requires (such as PRS/PPL music licensing) — the platform does not provide these.
• Respect: treat performers with respect. Harassment or abuse of any performer will result in removal from the platform.

5. Fees, Commission & Payments

• Booking prices are set by Talent as an hourly rate with a minimum booking duration.
• We charge a platform commission of 11% on each booking. Seekers pay the listed total; Talent receives the remaining amount.
• Payment is held securely and released to Talent after the performance has been confirmed as having taken place.
• You are responsible for any taxes applicable to amounts you earn or pay through the Service.

6. Reviews & Ratings

After a completed booking, Seekers may leave a review and rating. Reviews must be honest and based on genuine experiences. We may remove reviews that are fraudulent, abusive, or unrelated to the actual booking. Talent may not incentivise or pressure Seekers into leaving positive reviews.

7. Messaging & Contact Details

To protect both parties, contact details (such as phone numbers) are restricted until a booking is confirmed. Do not attempt to bypass this by sharing contact details in messages before confirmation — messages containing such details are blocked. Do not use messaging to harass, spam, or defraud other users.

8. Prohibited Use

• Do not use the Service for any unlawful purpose, or to arrange anything illegal.
• Do not misrepresent your identity, skills, or experience.
• Do not take bookings off-platform to avoid the platform's booking, payment, and protection features.
• Do not scrape, copy, resell, or misuse data from the Service.

9. Suspension & Termination

We may suspend or terminate accounts that breach these Terms, that accumulate three strikes under the cancellation policy, or that put other users or the platform at risk. You may stop using the Service and delete your account at any time from in-app Settings. Provisions that should survive termination (such as amounts owed) will do so.

10. Our Role & Liability

We do not perform at events and do not control how performances are carried out. We are not liable for the acts or omissions of Talent or Seekers, or for the outcome of any event. To the extent permitted by law, our liability for any claim relating to the Service is limited to the total commission we charged on the booking concerned. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes within the app and update the "last updated" date above. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Contact

Questions about these Terms? Contact us at support@grabtalent.co.uk.